Frequently Asked Questions 

-When will my order be given to cargo?

Orders placed before 00:00 every day will be shipped on the next business day. You will be informed via SMS when it is delivered to the cargo.

-What are the working days and hours of your store?

Our store is open between 10.00-20.00 on weekdays and Saturdays, and is closed on Sundays.

-What needs to be done for returns?

You should check the return page for return conditions…

-Did what I went through for the return reach the size of the product?

You will be notified via SMS when the products you sent for return reach us.

-Is there payment at the door?

Payment at the door is available. After your payments are made in the cart, you can only decide how to pay at the doorstep and card payment options.

-What are the customer service line working hours?

Our customer service line is available between 09.30-13.00 and 14.00-19.00 on weekdays, and between 09.30-13.00 and 14.00-15.00 on Saturdays. All our lines are closed on Sundays.

-How much is the shipping fee?

Our shipping fee is a fixed 10.00 TL.

-Do you have an installment option?

We have an installment option for purchases made via Card on our website. When you complete your order and come to the payment page, you can see our installment options.

-How many days does it take to ship?

Once your products are shipped, they reach their size within an average of 1-4 business days.

-I forgot my password?

By clicking the "I forgot my password" section while logging in, your new password will be sent to you via e-mail. If you do not receive the e-mail, you can contact our customer service line.